aq777 Privacy Policy

aq777 operates the online betting and casino gaming platform accessible at aq777.top (the "Platform"). In this Privacy Policy, references to "aq777", "we", "us", or "our" refer to the operator of the aq777 Platform. References to "you", "your", or "Player" refer to any individual who visits, registers on, or otherwise interacts with the Platform.

aq777 acts as the data controller in respect of the personal data it collects directly from players on the Platform. Where we engage third-party service providers who process data on our behalf — such as payment processors and identity verification partners — those parties act as data processors under our instruction.

If you have any questions about how aq777 handles your personal data, or if you wish to exercise any of your data rights, please contact us at: [email protected]

This Privacy Policy applies to all personal data that aq777 collects, receives, stores, or otherwise processes in connection with:

• Your use of the aq777 website at aq777.top and any subdomains operated by aq777.
• The creation and management of your player account, including registration, identity verification (KYC), and account settings.
• Financial transactions conducted through the Platform, including deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard.
• Your participation in any games, sports betting markets, promotions, tournaments, or loyalty programmes offered on the Platform.
• Communications between you and aq777, including support interactions, complaint submissions, and marketing correspondence (where you have opted in).
• Technical data collected automatically when you visit or interact with the Platform, such as IP addresses, device identifiers, and browser information.

This Policy does not apply to third-party websites or services that may be referenced on the Platform. aq777 is not responsible for the privacy practices of third parties, and we encourage you to review the privacy policies of any third-party services you use.

aq777 collects the following categories of personal data from players:

aq777 collects your personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal request, contacting support, or participating in a promotion.
• Automated technologies: Technical and usage data collected automatically when you visit the Platform, including through cookies, web beacons, session logging, and similar tracking technologies. See Section 8 (Cookies) for details.
• Payment processors: Transaction confirmation data received from mobile wallet providers (bKash, Nagad, Rocket, Upay) and banking partners when you make a deposit or withdrawal. This data is limited to transaction status, reference number, and amount.
• Identity verification partners: Where aq777 uses a third-party KYC service to verify your identity documents, that partner shares the verification result (pass/fail) and relevant extracted identity fields with us. We do not receive raw copies of documents from our KYC partner — only the verification outcome.
• Publicly available sources: In limited circumstances, aq777 may cross-reference publicly available data — such as sanctions lists or court records — to comply with anti-money-laundering obligations. This is done only where there is a legal basis to do so.

aq777 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your player account; processing login authentication; delivering account-level notifications such as deposit confirmations and withdrawal updates.
• Service delivery: Enabling you to place bets, play casino games, participate in promotions, and use all features available to registered players on the Platform.
• Identity and age verification: Confirming that you are at least 21 years old and are who you say you are, as required by our responsible gaming policy and our anti-money-laundering obligations.
• Payment processing: Executing deposits and withdrawals via your chosen payment method; reconciling transaction records; investigating and resolving payment discrepancies.
• Fraud and security: Detecting and preventing fraudulent transactions, account takeovers, bonus abuse, multi-accounting, and other forms of prohibited conduct described in our Terms & Conditions.
• Responsible gaming: Monitoring gaming activity to identify patterns consistent with problem gambling; enforcing deposit limits and self-exclusion settings you have applied; contacting you if our responsible gaming tools flag a concern.
• Legal compliance: Meeting our obligations under applicable anti-money-laundering, counter-terrorism financing, and know-your-customer regulations; responding to lawful requests from competent authorities.
• Customer support: Investigating and resolving queries, complaints, and disputes raised through our support channels.
• Platform analytics: Understanding how players use the Platform in aggregate in order to improve game selection, user experience, page performance, and promotional relevance. Analytics data is used in aggregated or anonymised form wherever possible.
• Marketing (where consented): Sending you promotional emails, SMS notifications, and personalised offers relating to aq777 products and services. See Section 12 for your opt-out rights.

aq777 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate legal basis for the new processing activity.

aq777 processes your personal data on the following legal bases:

• Contract performance: Processing that is necessary for us to deliver the services you have signed up for — including account management, payment processing, and game delivery — is carried out on the basis that it is necessary for the performance of the contract between you and aq777.
• Legal obligation: Processing carried out to comply with applicable laws — including KYC, AML, and responsible gaming regulations — is based on our legal obligations as a Platform operator.
• Legitimate interests: Processing carried out for fraud prevention, security monitoring, platform analytics, and responsible gaming monitoring is based on aq777's legitimate interests in operating a safe, secure, and compliant platform, provided those interests are not overridden by your fundamental privacy rights.
• Consent: Processing for marketing communications and the use of non-essential cookies is based on your consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

aq777 does not sell your personal data. We share personal data only in the circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: We share the minimum necessary transaction data with mobile wallet providers (bKash, Nagad, Rocket, Upay) and banking partners to execute your deposit and withdrawal requests. These partners are bound by their own strict data protection and financial regulation obligations.
• Identity verification providers: Where third-party KYC services are used, we share your submitted identity documents and personal details with the verification provider solely for the purpose of confirming your identity and age. The provider returns a verification result to aq777 and is contractually prohibited from using your data for any other purpose.
• Game providers: Technical session data (player identifier, bet amounts, game identifiers) may be shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others solely for the purpose of delivering the game and recording outcomes. Game providers do not receive your name, address, or payment details.
• Fraud prevention and AML services: We may share data with third-party risk management and anti-money-laundering screening services where necessary to fulfil our compliance obligations. These services act as data processors under our instruction.
• Law enforcement and regulators: We will disclose personal data to competent authorities, law enforcement agencies, or courts where we are legally required or compelled to do so by a lawful order. We will notify you of such disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of aq777's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you in advance if such a transfer materially affects how your data is used.

All third parties with whom aq777 shares personal data are required to implement appropriate technical and organisational security measures and to process your data only in accordance with our instructions and applicable data protection law.

aq777 uses cookies and similar tracking technologies to operate the Platform, improve your experience, and gather analytics data. The following types of cookies may be used:

• Strictly necessary cookies: These are essential for the Platform to function. They include session authentication tokens, security tokens, and load-balancing cookies. These cookies cannot be disabled without breaking core Platform functionality.
• Performance and analytics cookies: These cookies collect anonymised or aggregated data about how players interact with the Platform — such as which pages are visited most frequently and where errors occur — to help us improve Platform performance and usability.
• Functional cookies: These cookies remember your preferences — such as your display settings and last-selected game category — to provide a more personalised experience on your next visit.
• Marketing and targeting cookies: With your consent, these cookies track your browsing behaviour across sessions to allow aq777 to deliver more relevant promotional content. You may withdraw consent for marketing cookies at any time.

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Clearing cookies will log you out of your aq777 session and may reset your preferences.

aq777 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in compliance with any applicable legal retention requirements. The following retention periods apply as general guidelines:

After the applicable retention period expires, personal data is securely deleted or permanently anonymised so that it can no longer be associated with an individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

aq777 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption: All data in transit between your browser or device and aq777's servers is encrypted using industry-standard TLS protocols.
• Encrypted data storage: Sensitive personal data fields — including identity document references and financial account identifiers — are encrypted at rest within our database infrastructure.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. aq777 employees and contractors can only access data that is necessary for their specific role. All access events are logged and audited.
• Multi-factor authentication: Internal systems containing personal data are protected by multi-factor authentication requirements for all staff access.
• Penetration testing and vulnerability scanning: aq777 conducts regular security assessments of its infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident response plan: aq777 maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify affected players without undue delay.

While aq777 takes all reasonable steps to protect your data, no system is completely immune to security risks. You are also responsible for maintaining the security of your own account — please review Section 4 of our Terms & Conditions for your account security obligations.

As a data subject whose personal data is processed by aq777, you hold the following rights in relation to your personal data:

• Right of access: You have the right to request a copy of the personal data aq777 holds about you and information about how it is used. We will respond to access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update most account details directly from your account settings page.
• Right to erasure: You may request that aq777 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. This right is subject to any overriding legal retention obligations.
• Right to restriction of processing: In certain circumstances — for example, while a dispute about data accuracy is being resolved — you may request that aq777 temporarily restrict the processing of your data.
• Right to data portability: Where processing is based on your consent or on contract performance and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. aq777 will cease such processing unless we can demonstrate compelling legitimate grounds that override your objection.
• Right to withdraw consent: Where processing is based on your consent — such as for marketing emails — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of the rights listed above, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 30 days and will notify you accordingly.

aq777 will not charge a fee for processing a data rights request unless the request is manifestly unfounded, repetitive, or excessive, in which case we may charge a reasonable administrative fee or decline to act on the request.

With your consent, aq777 may send you promotional communications by email or SMS relating to bonuses, new game releases, sports betting promotions, and seasonal offers. These communications are entirely optional and governed by the following rules:

• Marketing consent is collected at the point of registration. You may opt in or out of different communication channels (email, SMS) independently.
• You may withdraw marketing consent at any time by logging into your account and adjusting your notification preferences, or by emailing [email protected] with the subject line "Unsubscribe".
• Every marketing email sent by aq777 includes an unsubscribe link at the bottom. Clicking this link will remove you from the relevant mailing list within 5 business days.
• Withdrawing marketing consent does not affect your ability to use any feature of the Platform, including your entitlement to any existing active bonuses.
• aq777 does not share your contact details with third-party marketers. All marketing communications originate directly from aq777.
• Transactional communications — such as deposit confirmations, withdrawal notifications, account security alerts, and mandatory responsible gaming notifications — are not marketing communications and will continue regardless of your marketing consent status.

The aq777 Platform is strictly intended for adults aged 21 years and above. aq777 does not knowingly collect personal data from individuals under the age of 21. Our registration process includes a mandatory age declaration and is backed by identity verification procedures designed to detect and prevent und erage access.

If aq777 discovers or is notified that an account has been registered by an individual who is under 21 years of age, we will:

• Immediately suspend and close the account.
• Reverse any deposits made by the underage individual and return funds to the original payment source where technically possible.
• Permanently delete all personal data associated with the underage account, except where retention is required to comply with a legal obligation or to investigate how the underage registration occurred.
• Review our age-verification procedures to prevent recurrence.

If you believe a minor may have accessed the Platform using your payment details or device, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act promptly on any such report.

aq777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes to this Policy, we will:

• Update the "Effective Date" and "Last Reviewed" date at the top of this document.
• Display a prominent notice on the Platform homepage and in the account dashboard for a period of at least 14 days following the change.
• Where the change materially affects how we use your data in a way that requires your consent, send you a direct notification by email and request your renewed consent before the change takes effect for your account.

Your continued use of the Platform after the effective date of a non-material change constitutes your acknowledgement of the updated Privacy Policy. For material changes requiring consent, continued use is conditional on providing that consent.

We encourage you to review this Privacy Policy periodically. Previous versions of this Policy are available on request by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to aq777's data processing practices, please reach out to us using the contact details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Data Rights Request"
• Subject line for privacy concerns: "Privacy Policy Enquiry"
• Response time: We aim to acknowledge all enquiries within 5 business days and resolve them within 30 calendar days.
• Operating hours: 06:00 – 24:00 Bangladesh Standard Time (BST, UTC+6), seven days a week.
• Language: Support is available in English.

For responsible gaming concerns, self-exclusion requests, or deposit limit adjustments, please reference "Responsible Gaming Request" in your email subject line so that your message is routed to our dedicated responsible gaming team for priority handling.